the moment when a service technician physically arrives at the designated location or site to commence work on a service request or task

KPI Definition

Technician Arrival is a key performance indicator (KPI) used within the service industry to measure the timeliness and reliability of service technicians in reaching the designated service site or location to commence work on assigned service requests or tasks. It represents the crucial point in the service delivery process when the technician physically arrives at the specified site, ready to execute the required service activities.

Business Value

This metric is used to see the number of service requests where a engineering technician was required. Businesses can use this metric to plan the right recruitment for new engineers