Service

Transforming Service Analytics into Strategic Advantages

Integrate all service data from different applications to get a single view of service performance

Analyze service parameters such as service deviations, personnel utilization, service effectiveness

Track each touch point of your customer journey and reduce friction to ensure best customer experience

Example #1

Example #2

Example #3

Example #4

INSIA for all

Right insights at the right time to the right person through proprietary filtering and threshold engine with dynamic control limits

CXO

Get a holistic view of your service organization and identify & fix bottlenecks to ensure best customer satisfaction

Service Heads

Monitor all aspects of Services through different lens of service type, sub type, customer category, branches and line of businesses

Service Manager

Track service deviation & performance metrics on a daily basis to ensure top-notch field service performance